/* Ticket Monitor — интерфейс дежурного по заявкам */

:root {
    --ink: #0f172a;
    --ink-soft: #475569;
    --muted: #64748b;
    --line: #e2e8f0;
    --line-soft: #eef2f7;
    --bg: #f6f7f9;
    --surface: #ffffff;
    --accent: #1d4ed8;
    --accent-dark: #1e40af;
    --accent-soft: #eff4ff;
    --ok: #15803d;
    --ok-soft: #dcfce7;
    --warn: #b45309;
    --warn-soft: #fef3c7;
    --err: #b91c1c;
    --err-soft: #fee2e2;
    --radius: 10px;
    --radius-sm: 6px;
    --shadow: 0 1px 2px rgba(15, 23, 42, .06), 0 1px 3px rgba(15, 23, 42, .04);
}

* { box-sizing: border-box; margin: 0; padding: 0; }

html { -webkit-text-size-adjust: 100%; }

body {
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    background: var(--bg);
    color: var(--ink);
    font-size: 15px;
    line-height: 1.55;
}

a { color: var(--accent); }
code { font-family: ui-monospace, "SF Mono", Menlo, Consolas, monospace; font-size: .9em; background: var(--line-soft); padding: 1px 5px; border-radius: 4px; }
.muted { color: var(--muted); }
.strong { font-weight: 600; }
.nowrap { white-space: nowrap; }
.num { text-align: right; font-variant-numeric: tabular-nums; }
.link { color: var(--accent); text-decoration: none; font-weight: 500; }
.link:hover { text-decoration: underline; }
.center { text-align: center; }

/* ---------- каркас ---------- */
.shell { max-width: 1240px; margin: 0 auto; padding: 0 20px 48px; }

.topbar {
    display: flex; align-items: center; gap: 20px;
    padding: 14px 0; margin-bottom: 24px;
    border-bottom: 1px solid var(--line);
    flex-wrap: wrap;
}

.brand { display: flex; align-items: center; gap: 10px; text-decoration: none; color: var(--ink); font-weight: 650; }
.brand-mark {
    display: grid; place-items: center;
    width: 30px; height: 30px; border-radius: 8px;
    background: var(--accent); color: #fff;
    font-size: 13px; font-weight: 700; letter-spacing: .04em;
}
.brand-mark.big { width: 52px; height: 52px; font-size: 20px; margin: 0 auto 12px; }

.nav { display: flex; gap: 4px; flex: 1; flex-wrap: wrap; }
.nav a {
    padding: 6px 12px; border-radius: var(--radius-sm);
    color: var(--ink-soft); text-decoration: none; font-weight: 500; font-size: 14px;
}
.nav a:hover { background: var(--line-soft); color: var(--ink); }
.nav a.active { background: var(--accent-soft); color: var(--accent-dark); }

.user-menu { display: flex; align-items: center; gap: 10px; }
.user-name { font-size: 14px; color: var(--ink-soft); text-decoration: none; }
.user-name:hover { text-decoration: underline; }

.footer { margin-top: 40px; color: #94a3b8; font-size: 13px; }

/* ---------- заголовки страниц ---------- */
.page-head {
    display: flex; justify-content: space-between; align-items: flex-start;
    gap: 16px; margin-bottom: 20px; flex-wrap: wrap;
}
h1 { font-size: 24px; font-weight: 650; letter-spacing: -.01em; }
h2 { font-size: 16px; font-weight: 600; }
h3.subhead { font-size: 14px; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); margin-top: 8px; }
.page-head p { font-size: 14px; }
.page-actions { display: flex; gap: 8px; flex-wrap: wrap; }
.page-actions form { display: inline; }

/* ---------- карточки ---------- */
.card {
    background: var(--surface); border: 1px solid var(--line);
    border-radius: var(--radius); box-shadow: var(--shadow);
    margin-bottom: 20px; overflow: hidden;
}
.card-head {
    display: flex; justify-content: space-between; align-items: center; gap: 12px;
    padding: 14px 18px; border-bottom: 1px solid var(--line-soft);
}
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; align-items: start; }

/* ---------- показатели ---------- */
.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 12px; margin-bottom: 24px; }
.stat {
    background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius);
    padding: 16px 18px; text-decoration: none; color: inherit; display: block;
    border-left: 3px solid var(--line);
}
a.stat:hover { border-color: var(--accent); box-shadow: var(--shadow); }
.stat-value { font-size: 30px; font-weight: 650; letter-spacing: -.02em; font-variant-numeric: tabular-nums; }
.stat-label { font-size: 13px; color: var(--muted); }
.stat-danger { border-left-color: var(--err); }
.stat-danger .stat-value { color: var(--err); }
.stat-warn { border-left-color: var(--warn); }
.stat-warn .stat-value { color: var(--warn); }
.stat-ok { border-left-color: var(--ok); }

/* ---------- таблицы ---------- */
.table { width: 100%; border-collapse: collapse; font-size: 14px; }
.table th {
    text-align: left; padding: 10px 18px; font-size: 12px; font-weight: 600;
    text-transform: uppercase; letter-spacing: .04em; color: var(--muted);
    background: #fbfcfd; border-bottom: 1px solid var(--line);
}
.table td { padding: 11px 18px; border-bottom: 1px solid var(--line-soft); vertical-align: middle; }
.table tr:last-child td { border-bottom: none; }
.table tbody tr:hover { background: #fbfcfd; }
.table-compact td, .table-compact th { padding: 7px 18px; font-size: 13px; }
.row-warn { background: #fffbeb; }
.row-critical { background: #fef2f2; }
.cell-subject { max-width: 420px; }
.cell-subject a { color: var(--ink); text-decoration: none; font-weight: 500; }
.cell-subject a:hover { color: var(--accent); text-decoration: underline; }
.cell-actions { display: flex; gap: 6px; align-items: center; justify-content: flex-end; flex-wrap: wrap; }
.cell-actions form { display: inline-flex; gap: 4px; }
.inline-form input { width: 130px; padding: 4px 8px; font-size: 13px; border: 1px solid var(--line); border-radius: var(--radius-sm); }

/* ---------- определения ---------- */
.facts { display: grid; grid-template-columns: minmax(140px, auto) 1fr; gap: 8px 16px; padding: 16px 18px; font-size: 14px; }
.facts dt { color: var(--muted); }
.facts dd { color: var(--ink); overflow-wrap: anywhere; }

/* ---------- метки ---------- */
.badge {
    display: inline-block; padding: 2px 9px; border-radius: 20px;
    font-size: 12px; font-weight: 600; background: var(--line-soft); color: var(--ink-soft);
}
.badge-ok { background: var(--ok-soft); color: var(--ok); }
.badge-warn { background: var(--warn-soft); color: var(--warn); }
.badge-err { background: var(--err-soft); color: var(--err); }
.badge-off { background: var(--line-soft); color: var(--muted); }
.badge-admin { background: #ede9fe; color: #6d28d9; }
.chip {
    display: inline-block; margin-left: 6px; padding: 1px 7px; border-radius: 5px;
    font-size: 11px; background: var(--line-soft); color: var(--muted);
}
.chip-ok { background: var(--ok-soft); color: var(--ok); }

/* ---------- кнопки ---------- */
.btn {
    display: inline-block; padding: 8px 16px; border: 1px solid transparent;
    border-radius: var(--radius-sm); font-size: 14px; font-weight: 500;
    font-family: inherit; cursor: pointer; text-decoration: none; text-align: center;
    transition: background .15s, border-color .15s;
}
.btn:disabled { opacity: .55; cursor: progress; }
.btn-primary { background: var(--accent); color: #fff; }
.btn-primary:hover:not(:disabled) { background: var(--accent-dark); }
.btn-secondary { background: var(--surface); color: var(--ink); border-color: var(--line); }
.btn-secondary:hover:not(:disabled) { background: var(--line-soft); }
.btn-ghost { background: transparent; color: var(--ink-soft); border-color: var(--line); }
.btn-ghost:hover:not(:disabled) { background: var(--line-soft); color: var(--ink); }
.btn-danger { background: transparent; color: var(--err); border-color: #fecaca; }
.btn-danger:hover:not(:disabled) { background: var(--err-soft); }
.btn-sm { padding: 5px 10px; font-size: 13px; }
.btn-block { width: 100%; padding: 10px; }

/* ---------- формы ---------- */
.form { padding: 18px; display: grid; gap: 16px; }
.form label { display: block; font-size: 14px; font-weight: 500; }
.form label.narrow { max-width: 320px; }
.form input[type="text"], .form input[type="email"], .form input[type="password"],
.form input[type="number"], .form input[type="url"], .form input[type="time"],
.form input[type="search"], .form select {
    width: 100%; margin-top: 6px; padding: 8px 11px;
    border: 1px solid var(--line); border-radius: var(--radius-sm);
    font-family: inherit; font-size: 14px; background: #fff; color: var(--ink);
}
.form input:focus, .form select:focus, .search input:focus {
    outline: 2px solid var(--accent-soft); outline-offset: 0; border-color: var(--accent);
}
.form small { display: block; margin-top: 5px; color: var(--muted); font-size: 13px; font-weight: 400; }
.row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.row-3 { grid-template-columns: 2fr 1fr 1fr; }
.checks { display: flex; flex-wrap: wrap; gap: 8px 22px; }
.check { display: flex; align-items: center; gap: 8px; font-weight: 400 !important; cursor: pointer; }
.check input { width: 16px; height: 16px; accent-color: var(--accent); }
.form-actions { display: flex; gap: 10px; padding-top: 4px; border-top: 1px solid var(--line-soft); padding-top: 16px; }
.hint { font-size: 13px; color: var(--muted); background: var(--line-soft); padding: 10px 12px; border-radius: var(--radius-sm); }
.input-with-button { display: flex; gap: 6px; align-items: flex-start; }
.input-with-button .btn { margin-top: 6px; white-space: nowrap; }
.search { display: flex; gap: 8px; align-items: center; }
.search input { padding: 7px 11px; border: 1px solid var(--line); border-radius: var(--radius-sm); font-size: 14px; min-width: 240px; font-family: inherit; }

/* ---------- вкладки ---------- */
.tabs { display: flex; gap: 4px; margin-bottom: 16px; flex-wrap: wrap; }
.tab {
    padding: 6px 14px; border-radius: 20px; font-size: 14px;
    text-decoration: none; color: var(--ink-soft); background: var(--surface); border: 1px solid var(--line);
}
.tab:hover { background: var(--line-soft); }
.tab.active { background: var(--accent); color: #fff; border-color: var(--accent); }

/* ---------- сообщения ---------- */
.flashes { display: grid; gap: 10px; margin-bottom: 18px; }
.alert { padding: 11px 14px; border-radius: var(--radius-sm); font-size: 14px; border-left: 3px solid; }
.alert-success { background: var(--ok-soft); border-color: var(--ok); color: #14532d; }
.alert-error { background: var(--err-soft); border-color: var(--err); color: #7f1d1d; }
.alert-warning { background: var(--warn-soft); border-color: var(--warn); color: #78350f; }
.alert-info { background: var(--accent-soft); border-color: var(--accent); color: var(--accent-dark); }
.inline-status { margin: 0 18px 16px; padding: 10px 14px; border-radius: var(--radius-sm); font-size: 14px; background: var(--line-soft); }
.inline-status.ok { background: var(--ok-soft); color: #14532d; }
.inline-status.err { background: var(--err-soft); color: #7f1d1d; }
.inline-status.busy { background: var(--accent-soft); color: var(--accent-dark); }
.page-head + .inline-status { margin: 0 0 18px; }

.empty { padding: 44px 20px; text-align: center; }
.empty-title { font-weight: 600; margin-bottom: 4px; }

.pager { display: flex; align-items: center; gap: 14px; justify-content: center; font-size: 14px; }

/* ---------- переписка ---------- */
.thread { list-style: none; padding: 10px 18px 18px; display: grid; gap: 12px; }
.thread-item { border-left: 3px solid var(--line); padding: 8px 0 8px 14px; }
.thread-item.from-staff { border-left-color: var(--accent); }
.thread-item.from-client { border-left-color: var(--warn); }
.thread-meta { display: flex; gap: 10px; align-items: center; font-size: 13px; flex-wrap: wrap; }
.thread-subject { font-size: 14px; font-weight: 500; margin-top: 2px; }
.thread-snippet { font-size: 13px; color: var(--ink-soft); margin-top: 4px; white-space: pre-wrap; overflow-wrap: anywhere; max-height: 6.5em; overflow: hidden; }

/* ---------- вход ---------- */
body.auth { background: linear-gradient(160deg, #1e293b 0%, #1d4ed8 100%); min-height: 100vh; display: grid; place-items: center; }
.auth-wrap { width: 100%; max-width: 420px; padding: 24px; }
.auth-card { background: var(--surface); border-radius: 14px; padding: 32px; box-shadow: 0 18px 50px rgba(15, 23, 42, .3); }
.auth-head { text-align: center; margin-bottom: 22px; }
.auth-head h1 { font-size: 21px; }
.auth-card .form { padding: 0; }
.auth-foot { margin-top: 18px; text-align: center; font-size: 14px; color: var(--muted); }
.error-code { font-size: 54px; font-weight: 700; color: var(--accent); }

/* ---------- PWA ---------- */
.pwa-banner {
    position: fixed; left: 20px; right: 20px; bottom: 20px; margin: 0 auto; max-width: 460px;
    background: var(--ink); color: #fff; padding: 12px 16px; border-radius: var(--radius);
    display: flex; align-items: center; gap: 10px; font-size: 14px;
    box-shadow: 0 10px 30px rgba(15, 23, 42, .35); z-index: 50;
}
.pwa-banner[hidden] { display: none; }
.pwa-banner span { flex: 1; }
.pwa-banner .btn-ghost { color: #cbd5e1; border-color: #334155; }

/* ---------- адаптив ---------- */
@media (max-width: 900px) {
    .grid-2, .row, .row-3 { grid-template-columns: 1fr; }
}

@media (max-width: 680px) {
    .shell { padding: 0 12px 40px; }
    .topbar { gap: 10px; }
    .nav { order: 3; width: 100%; }
    .table th:nth-child(3), .table td:nth-child(3) { display: none; }
    .cell-actions { justify-content: flex-start; }
    .facts { grid-template-columns: 1fr; gap: 2px 0; }
    .facts dt { margin-top: 8px; font-size: 13px; }
    .search input { min-width: 0; }
    .page-actions .btn { flex: 1; }
}

@media (prefers-reduced-motion: reduce) {
    * { transition: none !important; animation: none !important; }
}

/* Массовое закрытие */
.alert.bulk { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.alert.bulk form { display: flex; align-items: center; gap: 8px; margin-left: auto; }
.alert.bulk input[type="number"] { width: 70px; padding: 4px 8px; border: 1px solid var(--line); border-radius: var(--radius-sm); font-family: inherit; }
.inline-label { display: flex; align-items: center; gap: 6px; font-size: 14px; }